My Birthday Celebration Part II

My Birthday Cake, sponsored by Boy
Originally uploaded by mayleen81.

It's back to work again after the 2nd round of surprise. All went well until in the afternoon, the stupid idiot staff from this particular cake shop nearly screwed up my Birthday. Infact, that idiot did screw up my day. Anyway, I've lodged a complaint against her today, but seems that nothing has been done. They just told me that they had oredi reprimanded her lor, but god knows if they did so. In case u're wondering, this cake shop is quite well-known. Definitely NOT Angie The Choice, Bread Talk or Bengawan. Go figure it ou...they've got lotsa franchise stores around. Let's juz name this shop as "PI" Ok, here goes the story.

I had ordered the cake from PI on Thursday. Everything was ok and they told me the delivery time is between 4-8pm. I had the cake delivered to Boy's cafe. Due to some unforeseen circumstances, Boy told me that they had changed their operating hours from 5-8pm, which means that if the cake heng-heng delivered at 4pm, the cafe is closed, so he asked me to change the time of delivery from 5-8pm instead. In short, simply avoid 4-5pm. So immediately the next day at around 10am, I called PI and requested them to change or rather, avoid the timing between 4-5pm. However, this gal, called C told me that the orders has been sent out so there's nothing she could do. But hey, I'm giving ample time allowance to make the necessary arrangement leh. Anyway, I understand that in any event of non-delivery, they will send the cake to the nearest outlet, which in their case, they insisted was Upper Boon Keng's outlet. So I requested her to change to Suntec instead since I'll be in town area and from Suntec to Boy's cafe is definitely much nearer. She noted down the details and my particulars and told me that she will get back to me. Fine. I presumed she is trying her best to make the necessary arrangements and then to confirm with me again.

I was really busy on Friday as my Manager will be outstationed. The gal did not get back to me, so I thought everything is fine, arrangement has been made. I was Wrong!! I received a call from the driver of PI and he told me that he's reaching the cafe, but he's not very sure of the exact location. I was shocked! I was pretty angry at this point of time, but I assured him that I wasn't angry with him, I'm angry with that stupid gal. Guess wat? The stupid gal actually did not inform the guy of the changes. The delivery guy keep saying he duno anything. Well, so I asked him to call the gal and ask her to call me. Around 5 mins lata, she called and I fired her! When I asked her why she did not get back to me, she could not give me a satisfactory answer. She was like stammering, mumbling etc. to herself. Oh well, I duno izzit becoz she's scared off by me or wat. Anyway, the fact that she failed to get back to me proves only 1 thing, Irresponsible!! No matter wat, you have to get back to the customer to let the customer know the outcome; Can or Cannot. Is it that difficult?

Never mind about that. Then she said she will try to contact the delivery man and see what can be done, and again, she said she will get back to me. Again, she failed to do so. As it was nearly 5.15pm, I became kan cheong myself coz I duno where the hell my cake is being delivered to liao. So I called PI. To my HORROR, this is what I hear from the answering machine: "Thank you for calling PI. Our office is now closed. We are open from XX hrs to 5pm!" *faints*...At this point of time, I was fuming mad ok! Super super Pissed off! This gal is f**king IRRESPONSIBLE! I was at a lost coz now that it's after office hrs, who the hell can I contact. Whether my cake is in Suntec or in Upper Boon Keng, I've totally got No Idea! Then I think for a while. I managed to retrieve the mobile no. of the delivery guy. I quickly call him. I know I was practically toking at the top of my voice to him liao. I know it's not his fault lah, but too bad for him that he's got such a colleague. Anyway, I assured him that I'm not gona complain about him lah. After all, his job is to deliver only. End up, the cake still in Upper Boon Keng! *Super Pissed off*

Me immediately called Boy to complain, grumble and even throwing tantrums at him over a cake! And I noe he finds it really strange! Why am I getting upset over a CAKE??? Yes, I know I've over reacted and kinda childish to behave in such as manner, BUT it's MY BIRTHDAY! I've made the effort, search online to find that cutsy rooster cake and I expect things to turn out smoothly especially it's My Day! Boy told me that he'll help me settle it and go collect the cake for me in Upper Boon Keng. I'm really touched ok. Coz I know that he's tired, yet he don't want me to feel upset and miserable, coz of tat Cake!

Ok, here comes the ultimate part. Boy had alwaiz thought I had ordered my cake from Angie the Choice. Yes, I did tell him I wanted to order from there but then, their minimum size is 2kg, which is too big, so I’ve got no choice but to order from PI. And I did tell him that!! Sometimes guys can be So super inattentive wan leh! And it's not the first time liao. Whenever I tell him something, his left ear in, right ear out! Next time muz stuff earplugs in his right ear! Anyway, I presumed that he called up the wrong cake shop, tink he scolded them or something, then went to Upper Boon Keng to collect the cake, but cannot find Angie the Choice, coz the cake is from PI! *faints*...You may wonder how I know abt it. Oh well, Angie the Choice called me and asked if I've received my Cake! That's when I sensed something muz be wrong. Really "Bai Wu Long". I duno wat happened after that, coz I was on my way down to Jumbo. Me forget to bring my voucher so had to rush back home to get it before rushing down to Jumbo. Boy, Uncle Mat and Clara were already there when I arrived. Boy was busy on the fone with the gal from PI, the franchise store in Upper Boon Keng. Boy lata passed the fone to me to "continue" from there. Guess wat?....The gal was really nice to actually offer and deliver the cake all the way to Jumbo! Now, this is wat I call EXCELLENT Customer Service. Really glad tat my Birthday wasn't screwed up all becoz of this cake. Was able to enjoy my seafood dinner happily after that! Hee...