Work Rant!

It has been a long long time since I last rant about work. Not because there are none, it's just because they are quite minor issues that doesn't affect me as much, unlike today. Encountered a phone complaint today by a arsehole customer who seriously pissed the shyte out of me! Well, let's call him Mr. F, since his name starts with an "F" and he is seriously a F**ker to begin with. Anyway, I've NEVER encountered such an unreasonable customer like him before. I've really nice customers who gave feedbacks in very polite and understanding manner. Of course, there are also some more difficult customers BUT not as bad as this one! Well, the story goes like this...

Mr. F called to make a complaint of our particular product which he claimes that is too sweet. And when he brought overseas to his duno friends or business associates or whoever, they also agree that it's sweet. Fine.

This is definately an isolated complaint as in my 3yrs+ handling customer complaint, I've yet to receive such feedbacks espcially when this product has its own group of supporters. But of course, I have to give him the benefit of the doubt, besides, who knows there might be production error which we have to take back the product for analysis first. Moreover, this is the first time that he is buying this product, which means that this profile of coffee might not be to his liking. Of course, I did not say that to him. Instead, I told him that he could try our other range of products which is less sweet or even sugarless. This is because, different products are cater for different markets altogether. That's where the problem starts. He starts to get very nasty and say this "你说话有没有经过大脑"? I AM SO SUPER HUMILIATED AND ANGRY WHEN I HEARD THIS OK! But I 忍 lor though I know my blood is boiling and smoke is already emiting from my head! I'm actually quite amazed that throughout, I did not even raise my voice and kept my cool. I keep on explaining to him and of course, told him I understand where he is coming from, but he keep saying unreasonable things like: "你根本不知道我在说什么". F**k man! U think I am a 3 year old kid meh? The bottom line is, I think he just want me to say: "Ok Mr F. we noted your feedback and we shall make a SPECIAL product which is NOT SO SWEET to suit ONLY your Taste bud...and erm, do you want us to only make this product exclusive to You and Only YOU alone Mr. F???? Well, I wished I can say that IF that's my lao-bei's company. Unfortunately it's not. I know even it's my lao-bei's company, I should not be saying this as this is putting the company's reputation at stake. But what I'm trying to put across is that, why are there such Unreasonable people around, who has got nothing better to do and make life and things difficult for people? Don't they have better things to do? Coz the ultimum was that he insulted me with a "没脑袋". Ok, I still managed to keep composed and told him off with (in mandarin lah): "Mr F., if you would like to give feedback, we are very willing to listen and improve. But what you're doing now is a personal attack on me which isn't very fair to me. I'm sure you wouldn't want your kids to be labelled the same way as well? Besides, you being a man talking to me, a female using personal attack, it just doesn't make sense to me". He kept quiet for a while (duno izzit guilty or what or he scare later I report him to ma-da! Haha) and I also told him off for making things difficult for me. Coz we need to have details like, where he bought the products, when he bought it etc. And he is such a f**king arsehole coz he retorted saying: "where you all distribute your products, you all should know what!" WTF! How the hell would I know WHERE you bought it! You bloody arsehole 心里变态 52-yrs old Uncle! And I am just doing my job to record down the standard procedures. And it's not even as if I'm not helping you to solve your so-called feedback! And all the time, he keep loooping, saying that I dun understand what he wants to say blar blar blar then insult me.

And the best part, before that he still say he is a committee of a particular forum and he can post all the negative things about the company, products or my way of handling this. Dear Mr. F, by all means to post it. I guess you will only make a laughing stock of yourself by posting it. And in case you don't know, all your UGLY acts are also recorded in my blog! You may not be able to get to read this, but if you do, I'm glad that you know how F**ked up you are as a person and wasting my time trying to pacify you is really an insult to my intelligence! Fortunately, I have my company's interest at heart. Otherwise, I would have slammed your call even before you can insult me further! And thanks but no thanks. I don't need you to lecture me. I am NOT in PR line, neither am I trained in customer service. So I don't need you to preach at me telling me the way I handle you is wrong. At the very least, I don't go round insulting people. I treat people with respect and dignity.

The best part is that, he dare to make a big hoo-ha over this small issue, yet when I asked for his address so that we can do an exchange for him with out NOT SO SWEET product, he seems kinda scared. Guilty if you ask me? Well, I don't know. Coz it's normally our company practice and policy that should there be any exchange, we will send our guys down to resolve this issue as part of our customer service. So he kept insisting that we do not have to go down. Instead, he wants to go back to the retail outlet to do the refund. And for your info, the product was bought 1 month ago! Prior to that, he insist that refund is only secondary. What he wanted is for us to 改善, which he kept on repeating. When I told him if he does not want us to do the exchange with him, he will have to go to the retail outlet and it's up to the outlet whether they want to exchange with him or not. Wah...he like kan cheong leh...coz this means he might not get the refund. So contradicting right!!??.....Anyway, I've asked my salesguy to handle this damned arsehole. My more senior colleagues and my retail manager is even willing help me to settle it if he were to call again, as this case is yet to be fully resolved.

I've spoken to my potatoe about it and I think he is right. Maybe coz of the way I speak is a tad fast (or rather, quick-witted in my own dictionary! hehe), he will think that I talk without thinking, so that's why he use it as a weapon. And of course, people who knows me personally knows that I sound quite *ahem* demure on the phone, so all the more he can take advantage it lor. He is still seriously pissing the shyte out of me now even when I'm typing this and I just can't stop cursing him the moment I ended the call with him. I know cursing people is bad...No, is very bad. But people like him, should not be spared. If ever his kids are also being treated the same way, it's definately the bad karma he has accumulated for sure, being passed on to his innocent kids. I know it sounds quite "far off". But I believe in Karma. Period.